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Customer Success Manager

MongoDB· Customer Success
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Hybrid (Tokyo)full-timePosted 5d ago

About the role

Role focused on maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between customers and internal resources to achieve business goals. Hybrid work model based in Tokyo.

Responsibilities

  • Proactively identify risks and ensure deployment health by advising on best practices and operational strategies; deliver optimal solutions to critical customer challenges to accelerate time-to-value and help customers achieve business goals with MongoDB deployments.
  • Conduct comprehensive customer business reviews, analyze technical health and operational performance, and translate insights into value-based outcomes; partner with technical and business leaders to align on objectives and champion mutual success plans.
  • Own elements of the account plan to drive customer maturity, lifetime value, retention, and revenue realization; proactively manage a portfolio of customers across various stages; create and execute strategies to maximize value realization, advocacy, and long-term success.
  • Track and report progress against key business outcomes; forecast revenue retention and realization to senior leadership; identify new opportunities to expand customer impact; collaborate with presales teams to support growth.
  • Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis; leverage AI-driven tools to streamline workflows and optimize outcomes.

Qualifications

  • 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product
  • 3+ years accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
  • Excellent verbal and written communication skills with ability to influence technical and business outcomes
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Skills

Required:Technical customer-facing experienceAccount planning and portfolio managementCommunication (verbal and written)

Benefits

  • Supportive and enriching culture; fertility assistance and generous parental leave; accommodations for disabilities in application and interview process
Last updated Oct 22, 2026. Interested? Apply on the company site.
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