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Market Coordinator (12 Month Fixed-Term Contract)

Airbnb· Paris office / Market Management Team
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contract (fixed-term)Posted 5d ago

About the role

12-month fixed-term hybrid role based in Paris, supporting Airbnb’s Field Team in the FR-Benelux region by managing high-value Host-related inquiries and escalations, driving Host satisfaction and enabling Market Managers to focus on revenue-focused initiatives.

Responsibilities

  • Serve as an additional Host-facing support for the Market Management Team
  • Master and maintain knowledge of company policies and procedures, expert in Community Support and brand risk topics
  • Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity
  • Conduct in-depth research to address and resolve Host issues
  • Triage and assign escalations tickets and provide recommendations for efficient resolution
  • Respond promptly and accurately to Host inquiries via email, maintaining a high level of service
  • Proactively improve listing quality of hosts in the region to increase 5-star bookings
  • Support In-Market events for the territory when required
  • Effective communication in stakeholders management
  • Meet or exceed SLA response times

Qualifications

  • 3+ years as a Customer Support Representative or Account Management
  • 2+ years of hospitality/travel industry experience (nice to have)
  • Fluent in English & French
  • Proven expertise in handling high value and time-sensitive customer service inquiries with strong active listening and problem-solving skills
  • Exceptional written and verbal communication abilities
  • Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment
  • Proven ability to analyze and assess challenges with a track record of solving complex issues
  • Skilled at de-escalating conflicts and achieving resolutions
  • Strong analytical skills to support peers, Lead and Market Managers
  • Proficiency in Salesforce, G-Suite, and Jira (preferred)
  • Previous experience in hospitality, customer service, or related field
  • Strong attention to detail and organizational skills

Skills

Required:Customer service mindsetCommunicationProblem-solvingMultitasking & prioritizationG-Suite
Nice to have:Analytical thinkingSalesforceJira

Benefits

  • Base pay €48,000—€56,000 EUR per year (France Annual Pay Range)
  • Potential for bonus, benefits, and Employee Travel Credits
  • Reasonable accommodations available during recruitment
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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