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Supervisor, Hotels

Airbnb· Hotels CX
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Hybrid (Remote US)$92k - $108kfull-timePosted 5d ago

About the role

Supervisor role leading a team of Hotel Specialists and Team Specialists within Airbnb's Hotels CX organization, focusing on coaching, performance management, and operational leadership to deliver a seamless experience for guests and hotel partners.

Responsibilities

  • - Build and nurture team engagement and well being: onboarding, talent development, one-on-ones, goal setting, feedback, scheduling, HR duties, and fostering belonging.
  • - Performance accountability: manage individual and team performance, provide timely feedback, recognize performance, and improve policies and procedures.
  • - Operational execution: lead toward company and strategic goals, prioritize work by seasonality, collaborate with supervisors and partner management, drive continuous improvement, handle escalated issues, own cross-functional projects, contribute to broader roadmap.

Qualifications

  • - Bachelor's Degree or equivalent preferred
  • - At least 5 years of customer service experience
  • - At least 2 years of experience leading, coaching, or developing others (direct management experience welcome but not required)
  • - Previous experience supporting a remote team a plus
  • - Ability to remain objective when managing people issues
  • - Excellent time management, attention to detail, and record keeping
  • - Passion for mentorship and development
  • - Strong written and verbal communication
  • - Strong analytical skills with problem-solving for operational and people management challenges
  • - Empowered decision making with awareness of financial implications
  • - Ability to work well in an open, collaborative team environment
  • - Proven ability to adapt to change
  • - Some travel required.

Skills

Required:People management and coachingPerformance managementOperational leadership
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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