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Senior Operations Manager, Luxe

Airbnb· Homes Enterprise / Luxe Vetting
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Hybrid (Canada)CA$122k - CA$128kFull-timePosted 5d ago

About the role

Senior Operations Manager responsible for Luxe's new listing onboarding end-to-end, building acquisition and onboarding motions, maintaining pipeline health, and partnering cross-functionally to hit growth targets within Airbnb Luxe.

Responsibilities

  • Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires.
  • Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams.
  • Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds.
  • Manage program budgets and vendor relationships, including selecting external partners as needed.
  • Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve.
  • Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed.
  • Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track.

Qualifications

  • 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
  • Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability.
  • Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL).
  • Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues.
  • Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives.
  • Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams.
  • Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.
  • Excellent organizational skills with high attention to detail and quality.

Skills

Required:Operations and program managementData analysis and dashboardsSalesforceCross-functional collaborationCommunication
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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