Product Repair Manager (GCS-CSO, Philippines: Cebu)

Teradyne· Repair / Operations

Lapu-Lapu City, PHFull-timePosted 4d ago

About the role

Manage a repair business unit, directing strategic decisions to impact service profitability and customer satisfaction across repair operations.

Oversee the performance and effectiveness of repair business units/operations in alignment with company goals.
Verify that targets set by the repair management team are both ambitious and achievable.
Lead short‑term and long‑term company initiatives and strategies at both sitewide and organizational levels.
Build and develop a high‑performing team while supporting individual growth.
Champion organizational and strategic initiatives.
Promote innovation and continuous improvement across repair operations.
Review mid‑quarter and quarterly business performance for each repair business unit.
Plan and execute resource requirements to ensure operational efficiency and customer satisfaction.
Ensure cost‑effective operations that support the company’s profitability objectives.
Review requests for asset purchases that support operational needs and customer delivery.
Provide justification and secure approval from senior leadership for investments and resource additions.
Respond to customer and internal field team concerns as the third‑level escalation point.
Address and resolve customer issues thoroughly and promptly.
Strengthen collaboration between repair operations and support teams.

Bachelor’s degree in Engineering (preferably ECE or IE).
At least 5 years of experience in a leadership role
Experience managing operations in manufacturing or service environments.
Strong skills in planning, decision‑making, monitoring, root‑cause analysis, and problem‑solving.
Proven capability in team development, empowerment, and performance management.
Self‑driven with a solid grounding in professional principles and values.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office tools.

Required:Engineering leadershipPlanning and decision makingTeam development and performance management

Last updated Oct 22, 2026. Interested? Apply on the company site.

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