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FIeld Service Engineer

Symbotic· Field Operations / Micro-Fulfillment Operations
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Hybrid (USA Remote)$69k - $101.2kFull-timePosted 4d ago

About the role

Field Service Engineer to support automated micro-fulfillment and material handling systems in live customer environments, focusing on troubleshooting, maintenance, and reliability improvements to maximize uptime.

Responsibilities

  • Monitor system performance, alarms, operational metrics, and reliability trends across assigned customer locations.
  • Analyze recurring issues and lead structured root cause investigations using methodologies such as 8D problem solving.
  • Serve as the primary technical escalation point and provide advanced troubleshooting support for complex equipment, PLC-controlled systems, robotics, conveyors, controls, software, and system performance issues.
  • Partner with Hardware, Software, Systems Engineering, and Operations teams to identify and implement corrective actions and reliability improvements that increase system uptime and operational efficiency.
  • Support customer communications during significant operational events and system disruptions while maintaining professionalism in high-pressure situations.
  • Review maintenance activities and system data, maintain technical documentation and reliability records, and identify opportunities for continuous improvement.
  • Mentor technicians, support technical training, and assist with site launches, upgrades, process improvements, and network-wide operational initiatives while ensuring compliance with applicable safety standards and procedures.

Qualifications

  • Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field, or
  • Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
  • Advanced experience troubleshooting PLCs, HMIs, conveyors, robotic systems, electro-mechanical equipment, electrical circuitry, control panels, motors, sensors, and automation hardware.
  • Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations.
  • Strong understanding of preventive maintenance, breakdown response, equipment recovery procedures, CMMS systems, and maintenance documentation practices.
  • Proven ability to lead technical discussions and maintain professionalism in customer-facing and high-pressure operational situations.
  • Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards. OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.

Skills

Required:System monitoring and diagnosticsRoot cause analysisTroubleshooting PLCs and HMIsRobotics and conveyors maintenanceCustomer-facing communication

Benefits

  • medical
  • dental
  • vision
  • disability
  • 401K
  • PTO and/or other benefits
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Symbotic

REINVENT THE WAREHOUSE. REIMAGINE THE SUPPLY CHAIN.

Symbotic Solutions are complete, end-to-end warehouse automation solutions that have the power to increase your facility’s capacity through dense storage, maximize throughput with streamlined operations, and create efficiency gains throughout your supply chain with AI-enhanced software that sees beyond your warehouse walls.

AI & SoftwareAI SoftwareAll IndustriesCase HandlingEnd-to-end SolutionsIndustrial AutomationMicro-FulfillmentRobotics
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