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Service Readiness Engineer

Symbotic
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Wilmington, MA$69k - $101.2kFull-timePosted 4d ago

About the role

Service Readiness Engineer responsible for supporting deployment, maintenance, and service of robotics and automation equipment at customer sites by developing spare parts strategies, maintaining BOM structures, supporting PLM data, and helping establish maintenance requirements.

Responsibilities

  • Develop spare parts lists for new robotics and automation equipment during product development and sustaining support.
  • Maintain maintenance and operations BOM structures to support equipment upkeep.
  • Develop and source customer site spare parts lists in collaboration with Engineering, Supply Chain, and Field Service.
  • Support part creation and release within the Product Lifecycle Management (PLM) database, including reviewing and updating datasheets and sourcing information.
  • Develop equipment asset lists and support the setup of parts, asset data, and planned maintenance requirements within the Computerized Maintenance Management System (CMMS).
  • Provide technical input for service documentation and help identify field support tools, test equipment, and spare parts requirements.
  • Provide service-related feedback to support product improvements and equipment supportability.

Qualifications

  • Bachelor's degree in Mechanical, Electrical, Robotics, Industrial Engineering, or a related field preferred.
  • Minimum of 3 years of experience working with BOM structures, including reviewing and submitting Engineering Change Orders (ECOs).
  • Experience reading or developing engineering drawings using PLM or CAD tools.
  • Strong knowledge of robotics and automation equipment or a willingness to learn new technologies.
  • Experience with CMMS and maintenance requirements a plus.
  • Proficiency in Excel with the ability to work with large datasets.

Skills

Required:BOM managementPLM/CAD toolingData analysis in Excel
Nice to have:CMMS

Benefits

  • medical
  • dental
  • vision
  • disability
  • 401K
  • PTO and/or other benefits
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Symbotic

REINVENT THE WAREHOUSE. REIMAGINE THE SUPPLY CHAIN.

Symbotic Solutions are complete, end-to-end warehouse automation solutions that have the power to increase your facility’s capacity through dense storage, maximize throughput with streamlined operations, and create efficiency gains throughout your supply chain with AI-enhanced software that sees beyond your warehouse walls.

AI & SoftwareAI SoftwareAll IndustriesCase HandlingEnd-to-end SolutionsIndustrial AutomationMicro-FulfillmentRobotics
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