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Business Support Engineer AdTech

Meta· Solutions Engineering
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Hybrid (Singapore)Full-timePosted 4d ago

About the role

Engineer providing technical, engineering support to Meta’s Advertising partners and customers globally, focusing on Ads with opportunities to collaborate across Business Messaging and Telecommunications, leveraging AI to improve troubleshooting and partner integrations.

Responsibilities

  • Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction
  • Troubleshoot large-scale distributed systems and partner integrations, maintaining high code quality and operational standards
  • Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset
  • Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams
  • Provide 24/7 on-call support coverage via a rotation schedule
  • Collaborate with Platform and Infrastructure teams to investigate issues, align on fixes, and drive continuous product improvements
  • Create clear documentation, specs, guides, and presentations to communicate complex AI concepts to diverse audiences, scaling the team's knowledge internally and externally
  • Drive end-to-end execution, using sound judgment to manage stakeholder expectations and ensuring clear alignment
  • Develop and share AI/ML expertise, actively coach and mentor other engineers on technical troubleshooting and project execution
  • Proactively and independently analyze information to identify trends/opportunities, recommend improvements, anticipate future business needs, and share knowledge across the team

Qualifications

  • 3+ years of experience as a software engineer, support engineer, or site reliability engineer
  • Proven experience as a support engineer, service engineer, or similar role
  • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
  • Experience in developing, deploying, and operating software in one or more public cloud infrastructures (Azure, GCP, AWS, etc.)
  • Proven experience in API development on cloud-based infrastructures
  • Proficiency in full-stack development with experience in the full web stack, SOAP, and REST API technologies and architectures
  • Experience in communicating with technical and business audiences, and in creating technical documentation
  • Experience working with IT infrastructures and network protocols across multiple layers, including familiarity with data exchange formats and protocols
  • Experience in assessing, analyzing, and resolving operational issues using data
  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment

Skills

Required:Software engineeringDistributed systems troubleshootingDocumentation and communication

Benefits

  • (Not specified in the description)
Last updated Oct 23, 2026. Interested? Apply on the company site.

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