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Program Manager, Global Response Operations

Meta· Program Management
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Austin, TX$118k - $170kFull-timePosted 4d ago

About the role

Program manager to lead cross-functional initiatives within Meta's Global Response Operations, translating evolving external requirements into scalable operational processes, driving AI integration, governance, and collaboration across product, engineering, policy, and operations.

Responsibilities

  • Lead and manage large-scale, complex, cross-functional programs in a matrixed organization from inception to completion, spanning a range of tools and products across all lines of the business
  • Translate external and policy requirements into clear operational guidelines, process documentation, and review standards that can be executed at scale
  • Enable the Global Response Operations organization to scale AI and non-AI solutions across business teams in partnership with technical cross-functional partners
  • Drive program planning and execution; align stakeholders on prioritization, sequencing, and resourcing
  • Stand up quality and governance mechanisms — including audits, performance monitoring, root-cause analysis, and continuous improvement loops — for automated and human-in-the-loop workflows
  • Partner with workforce planning and vendor management partners to ensure operational capacity is in place ahead of program milestones
  • Raise visibility into the program through regular progress tracking, reporting, and clear communication tailored to diverse stakeholder audiences
  • Provide hands-on technical program management across analysis, design, development, testing, implementation, and post-implementation phases
  • Perform risk management, mitigation, issue resolution, and change management across the program
  • Interface with engineering teams and cross-functional partners on program requirements and scope

Qualifications

  • 8+ years experience running large-scale, cross-organizational programs
  • Experience driving and delivering complex programs from inception through launch and into steady-state operation
  • Experience delivering programs that apply AI or machine learning to operational workflows — including partnering with technical teams on model or classifier development, defining data and labelling requirements, and measuring model quality in production
  • Experience designing and scaling agentic operating models, where automated decisioning is paired with human review, quality audits, and ongoing performance monitoring
  • Experience operating in a regulated environment — translating external legal, regulatory, or compliance requirements into operational processes, standards, and controls, and partnering with legal, policy, and compliance stakeholders
  • Experience gathering requirements across diverse areas and users, and converting them into operational and product solutions in partnership with engineering and product teams
  • Communication experience at the executive level, and experience influencing senior leadership and technical management teams to develop systems, solutions, and products
  • Experience operating autonomously across multiple teams and functions, with demonstrated critical thinking and thought leadership
  • Experience establishing working relationships across multi-disciplinary teams and multiple partners in different time zones
  • Experience defining program scope, milestones, and success criteria in environments with evolving requirements, and driving alignment and execution across organizations

Skills

Required:Program managementAI/ML in operational workflowsRegulated environment operationsExecutive communication

Benefits

  • Benefits information listed in the posting.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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