← All roles

Manager, Regulatory Escalations

Meta· Operations
Apply on company site
Hybrid (Austin, TX)$178k - $252kFull-timePosted 4d ago

About the role

Manager to lead regulatory escalation management within Meta's Crisis and Response organization. Oversees a team handling high-stakes regulatory inquiries, government-mandated requests, and compliance escalations across global platforms, including AI-related areas. Serves as senior liaison to regulatory bodies and internal teams, ensuring triage, tracking, and resolution in line with legal and internal standards.

Responsibilities

  • Lead and develop a team of specialists responsible for managing regulatory escalations across multiple jurisdictions and product surfaces, including AI-related inquiries
  • Establish and continuously refine escalation frameworks, triage protocols, and response workflows to ensure timely and compliant handling of regulatory inquiries
  • Serve as a senior liaison between regulatory bodies, government agencies, and internal legal, policy, and operations teams during high-priority escalations
  • Drive cross-functional alignment on regulatory response strategies, coordinating with Legal, Public Policy, Trust and Safety, and Product teams
  • Oversee the development and maintenance of documentation, audit trails, and reporting mechanisms required for regulatory accountability
  • Identify systemic risks and operational gaps in escalation handling, and lead initiatives to address them through process improvement and policy development
  • Leverage AI tools to improve response workflows, escalation triage, and operational efficiency
  • Manage team capacity, prioritization, and performance across concurrent regulatory matters with competing deadlines
  • Provide strategic guidance and escalation support to team members on novel or ambiguous regulatory situations
  • Partner with global compliance and legal teams to ensure escalation practices remain current with evolving regulatory requirements across relevant markets, including emerging AI regulations
  • Develop and present reporting and insights on escalation trends, resolution outcomes, and operational health to senior leadership

Qualifications

  • 10+ years of experience in regulatory compliance, crisis and response management, legal operations, or a related field
  • 6+ years of experience managing teams responsible for regulatory, legal, or government-facing escalation workflows
  • Experience operating within regulatory frameworks governing technology platforms, including data disclosure, content regulation, or government inquiry response
  • Experience building and scaling operational processes for managing high-volume, time-sensitive regulatory or legal matters
  • Experience communicating regulatory risk and escalation status to senior leadership and cross-functional stakeholders through written briefings and structured reporting

Skills

Required:Regulatory escalations managementRegulatory frameworks

Benefits

  • Benefits (per posting)
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Meta

Shop the latest AI glasses and wearable technology from Meta.

Shop the latest AI glasses and wearable technology from Meta. Explore Ray-Ban Meta, Oakley Meta, display glasses, and cutting-edge VR headsets.

AI glassesOakley MetaRay-Ban MetaVR headsetsliquid-ai-recruiting-targetwearable technology
Company profileWebsite

More open roles at Meta