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KYC Program Manager

Meta· Program Management
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Menlo Park, CA, Hybrid (Various locations)$94k - $139kFull-timePosted 4d ago

About the role

Meta is seeking a Program Manager to design, implement, and manage Know Your Customer (KYC) compliance programs within Meta's financial services and payments ecosystem, partnering with Legal, Engineering, Product, and Operations to ensure regulatory and internal policy alignment and scalable KYC processes.

Responsibilities

  • Manage and support the execution of KYC program initiatives, including customer due diligence, enhanced due diligence, and identity verification workflows across Meta's payments and financial services products
  • Monitor KYC program health by tracking key performance indicators, identifying control gaps, and escalating risks or issues to appropriate stakeholders
  • Partner with Engineering, Product, Legal, and Operations teams to design and implement scalable KYC controls and onboarding processes that meet regulatory requirements
  • Translate regulatory requirements and internal policy standards into clear operational procedures and technical specifications for cross-functional partners
  • Drive process improvements and operational enhancements that increase the efficiency, accuracy, and scalability of KYC workflows
  • Develop and maintain program documentation including policies, procedures, process maps, and control inventories relevant to KYC and customer due diligence obligations
  • Support regulatory examinations, internal audits, and compliance reviews by preparing documentation, responding to inquiries, and tracking remediation efforts
  • Collaborate with data and analytics partners to build reporting and monitoring capabilities that provide visibility into KYC program performance and risk exposure
  • Communicate program status, risks, and outcomes clearly to stakeholders across compliance, legal, and business functions, including periodic updates to leadership

Qualifications

  • 3+ years of experience in compliance program management, regulatory operations, or a related function within financial services, fintech, or a technology company with payment or financial products
  • Experience managing cross-functional projects involving both technical and non-technical stakeholders, with the ability to drive work to completion with limited oversight
  • Experience translating regulatory or policy requirements into operational procedures, controls, or technical specifications
  • Experience with KYC, customer onboarding, due diligence, identity verification, risk, or compliance frameworks and their operational implementation
  • Experience designing and operating model monitoring, testing, or attestation frameworks and producing audit- or regulator-ready evidence
  • Proficiency in data analysis and techniques (SQL) to perform root cause analysis and inform process-based redesign

Skills

Required:KYC / onboarding managementRegulatory and policy translationData analysis (SQL)

Benefits

  • Bonus
  • Equity
  • Benefits
  • Additional compensation details available in posting
Last updated Oct 23, 2026. Interested? Apply on the company site.

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