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Customer Success Manager, LATAM

CrewAI· Customer Success
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RemoteFull-timePosted yesterday

About the role

Strategic partner for enterprise customers across Brazil and Latin America, owning the customer relationship from onboarding through renewal and expansion and translating AI investments into measurable business outcomes.

Responsibilities

  • Own the full customer lifecycle for a portfolio of LATAM enterprise accounts, from onboarding through renewal and expansion
  • Build and maintain deep relationships with customer stakeholders and executive sponsors, acting as a trusted strategic advisor throughout their AI journey
  • Define and track success metrics, health scores, and adoption milestones for each account; translate platform usage into business outcomes and ROI
  • Design and execute activation strategies — champion programs, office hours, usage reviews, and customized workshops — that drive meaningful platform adoption
  • Lead business reviews (QBRs) with customer leadership to demonstrate realized value and align on next steps
  • Proactively identify expansion opportunities and partner with sales on upsell and cross-sell initiatives
  • Orchestrate cross-functional teams (Product, Engineering, Solutions) to resolve escalations and remove blockers for customer success
  • Serve as the voice of the LATAM customer internally, surfacing feedback, regional nuance, and product gaps to Product and Engineering
  • Develop and scale enablement resources — playbooks, onboarding guides, training materials — tailored to LATAM markets
  • Build and nurture champion communities and power user networks within customer organizations

Qualifications

  • 4 - 7+ years of customer-facing experience in Customer Success, Account Management, or Strategic Partnerships at a SaaS or enterprise software company
  • Fluent in Portuguese and English; Spanish proficiency strongly preferred
  • Proven track record of owning customer outcomes end-to-end — activation, adoption, retention, and expansion
  • Experience managing a portfolio of enterprise accounts and navigating complex, multi-stakeholder environments
  • Demonstrated ability to connect platform usage to business outcomes and articulate ROI to both business and executive audiences
  • Strong facilitation skills — able to design and lead workshops, training sessions, and business reviews that move customers to action
  • Exceptional communication and executive presence; can present with confidence at the C-suite level and translate complex concepts for diverse audiences
  • Enough technical fluency to be credible with engineering stakeholders and collaborate effectively with technical teams

Skills

Required:Customer lifecycle managementRelationship managementSuccess metrics and ROI mappingWorkshop facilitation

Benefits

  • Competitive salary and equity in a fast-growing AI infrastructure company
  • Opportunity to work at the frontier of agentic AI with some of the most ambitious enterprise teams in the world
  • Remote-friendly culture with flexible working arrangements
  • Dedicated budget for learning, conferences, and professional development
  • Access to cutting-edge LLM credits, tooling, and infrastructure
  • Collaborative, low-ego team that moves fast and celebrates wins together
Last updated Oct 25, 2026. Interested? Apply on the company site.
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