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Technical Account Manager

Coast
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New York, NY$100k - $200kFull-timePosted 11mo ago

About the role

Technical Account Manager role at Coast, a post-sales / solutions-oriented position focused on implementation, onboarding, technical enablement, adoption, renewal enablement, and potential expansion across a book of accounts.

Responsibilities

  • Own implementation + onboarding from contract signature to first live workflow/template (target ~30 days, complexity dependent).
  • Serve as the technical point of contact for your book: integrations, troubleshooting, enablement, and day-to-day questions (Slack-first).
  • Drive adoption + retention by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready.
  • Surface expansion opportunities by mapping stakeholders, onboard new teams, and partner with the GTM owner when upsell signals emerge.
  • Feed product insights back to Coast by translating customer pain into clear gaps/opportunities for the roadmap.

Qualifications

  • 5–10+ years in Technical Account Management/Technical CSM/Solutions Engineering (post-sale)/Implementation / Solutions Architect (or similar)
  • Strong technical credibility: comfortable with APIs, integration workflows (auth/webhooks/REST), and tools like Postman
  • Working knowledge of JavaScript and/or frontend concepts (enough to troubleshoot, guide, and build confidence)
  • Intellectually curious + fast learner — energized by frequent context switching across industries/use cases
  • Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)
  • High ownership + proactivity (you create momentum, not just react to requests)
  • NYC-based and excited to be in-office 5 days/week

Skills

Required:APIsJavaScript
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Coast

Demo Platform for API-First Companies

The first AI-powered demo platform designed to sell, market and implement technical products with ease. Our visual platform makes APIs more accessible and accelerates commercialization, enabling high-impact digital transformation for the world’s largest enterprises.

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