Account Manager
About the role
Responsible for managing long-term customer relationships, negotiating renewals and upsell deals, and ensuring targets for upsell and ACV are met in a remote/hybrid setting for an event management software company.
Responsibilities
- Responsible for negotiating and converting renewals and upsell deals within the existing client portfolio - including customer reviews and product demonstrations.
- Ensure excellent product knowledge of all our products and new releases.
- Work with monthly, quarterly, and annual targets to ensure upsell and ACV goals are achieved.
- Work closely with Sales and Customer Success teams to ensure smooth client journey and touchpoints.
- Deliver exceptional customer service to address client needs efficiently.
- Employ a consultative selling approach to understand and fulfill client requirements.
- Utilize advanced communication skills to interact with clients at all decision-making levels.
- Negotiate and close sales deals effectively.
- Maintain and manage pipelines in CRM systems (experience with HubSpot or Pipedrive is a plus).
Qualifications
- Advanced English proficiency.
- Solid experience working in a B2B sales/account management role with responsibility for renewals and upselling, specifically with SMEs and Enterprise clients.
- Track record of hitting and exceeding monthly, quarterly, and annual targets.
- Outstanding customer service and sales skills.
- Experience with upselling and maximizing account revenue.
- Excellent negotiation and closing skills.
- Experience managing pipelines in CRM systems such as HubSpot or Pipedrive is a plus.
- Experience working in the Events Industry is a plus.
Skills
Benefits
- Health Insurance
- 401k
- Paid Time Off (PTO)
- Language Learning Programs
- Annual Summits
- Birthday Gift and Work Anniversary Gifts
About InEvent
In-Person, Hybrid and Virtual Event Management Software
InEvent is an all in one platform that allows you to use multiple solutions (website, registration, mobile app, hospitality, check-in, badge printing, budgeting, etc) altogether, without having to upload data 3-4x times on different pages. Everything is available on the cloud, 24x7, for you and your attendees. Most of our competitors have modules that don't talk with each other, we solved this by creating a solid foundation that all of our solutions are built upon. We have already successfully improved more than 12,400 events, boosting more than 2,390,000 registrations so far. We have integrations with Salesforce, Marketo, Oracle, Microsoft and other vendors to create a simple, easy-to-use marketing ecosystem for all our customers. Discover the InEvent Virtual Lobby, the top event marketing solution in the world today: https://inevent.com/en/virtual-online-streaming-events-room-events-innovative.php
More open roles at InEvent
- Sales Account Executive11mo agoRemote · Sales
- Sales Manager11mo agoRemote · Sales