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Head of Customer Success

Reacher· Customer Success
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Hybrid (San Francisco, CA)$110k - $180k + equityFull-timePosted 11mo ago

About the role

Leadership role to build and lead the CS organization at Reacher, owning the entire post-sale customer journey from onboarding to renewal and expansion to drive retention and revenue growth.

Responsibilities

  • Own Strategy & Execution: Lead the vision, strategy, and execution of Customer Success across the full customer lifecycle.
  • Drive Scalable Onboarding: Build and manage onboarding and education programs that accelerate time to value.
  • Retention & Expansion: Establish health scores, monitor performance, and identify churn risks to maximize retention and account growth.
  • Cross-Functional Partnership: Collaborate with Product and Sales to advocate for customers and increase LTV.
  • Data & Tools Optimization: Maximize effectiveness of tools like HubSpot and analytics platforms to drive insights and decision-making.
  • Content & Enablement: Lead the knowledge base, documentation, and support content strategy, working closely with Engineering on product releases.
  • Information Centralization: Organize and streamline customer and partner insights to improve communication across the GTM org.

Qualifications

  • 5+ years of experience in Customer Success, with 2+ years in a leadership role at a SaaS company.
  • A proven track record of scaling CS orgs and improving customer retention and expansion.
  • Data-savvy with SaaS metrics and KPIs.
  • Excellent communicator with strong cross-functional collaboration skills.
  • Thrives in fast-paced, ambiguous startup environments where speed and scrappiness are key.

Skills

Required:Customer SuccessStrategic PlanningOnboarding & EnablementCustomer Retention & ExpansionCross-Functional CollaborationData Analysis & Metrics

Benefits

  • Competitive compensation + equity + performance-based bonus
Last updated Aug 26, 2026. Interested? Apply on the company site.
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About Reacher

We automate creator marketing for the world's largest brands

Reacher is an AI-powered platform that automates creator marketing workflows—from discovery and outreach to campaign management and content strategy—making marketing teams 10x more productive. We handle the manual tasks so brands can focus on building relationships with creators while centralizing their operations in one platform to manage creators on TikTok Shop, Instagram, and YouTube.

artificial-intelligenceb2be-commercecreator-economy
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