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Technical Account Manager

Ambient.ai
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Hybrid (Missouri)Full-timePosted 11mo ago

About the role

Ambient.ai is an AI-powered physical security platform for enterprise organizations. The Technical Account Manager (TAM) guides F500 customers from post-contract kickoff through implementation, onboarding, testing, training, and renewal/expansion, blending technical delivery with consultative, customer-focused excellence.

Responsibilities

  • Take complete ownership of our customer's success, guiding them from post-contract signature to renewal; Collaborate closely with stakeholders to define and document critical goals, success criteria, and KPIs and regularly measure and report progress toward these objectives
  • Drive technical implementation, product configuration, and onboarding processes. Guide customers through setup, training, testing, and deployment, ensuring seamless integration into their existing security environment
  • Become an expert on the Ambient.ai platform and relevant technologies, including networking, cloud infrastructure, and AI/ML
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
  • Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
  • Partner with marketing to highlight opportunities for customer references and case studies
  • Able to travel up to 30%

Qualifications

  • 7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environments
  • Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation
  • Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)
  • Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholder complexity
  • Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers
  • Strong interpersonal skills and experience building strong internal and external relationships
  • Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
  • Excellent verbal and written communication & presentation skills
  • Basic understanding or interest in learning about machine learning / artificial intelligence
  • Bonus: Experience in management consulting and/or business process transformation

Skills

Required:Technical Account ManagementCustomer relationship managementNetworking fundamentalsLinux networkingCommunication & presentation
Nice to have:AI/ML awareness

Benefits

  • Stock options Regular Full-time employees receive stock options for ownership in the company
  • Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
  • Flexible time off to rest and recharge, including Winter Break
Last updated Jul 22, 2026. Interested? Apply on the company site.
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About Ambient.ai

AI company transforming enterprise physical security to prevent…

Ambient.ai is a computer vision intelligence company transforming enterprise security operations to prevent security incidents before they happen. The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to deliver continuous physical security monitoring and automate the immediate dispatch of human resources. Ambient.ai is the first platform that goes beyond basic motion detection and image recognition to achieve near-human perception with automated situational context. With physical security incidents on the rise and physical security organizations left under-resourced, Ambient.ai’s computer intelligence platform comes at a time of critical need, which is why the company has raised over $50 million from venture capital investors led by a16z. Today, large enterprises, schools and organizations – including many of the largest US tech companies and other Fortune 500 companies – use Ambient.ai to secure property, people, and assets from the most harrowing physical security threats. The company was founded in 2017 by experts in artificial intelligence from Stanford who previously built iconic products at Apple, Google, Microsoft and Dropbox. We are backed by Andreessen Horowitz (a16z), SV Angel, Y Combinator, and visionary angels like Jyoti Bansal, Mark Leslie and Elad Gil.

computer-visionsecurityai
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