Customer Success Lead

Complete· Operations

Hybrid (San Francisco)$100k - $150k + equityFull-timePosted 11mo ago

About the role

Customer-focused role guiding midmarket customers to maximize value from Complete’s compensation tools and drive adoption, retention, and expansion.

Build and maintain strong relationships with midmarket customers (<1,000 employees), serving as their trusted advisor for all things compensation.
Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete.
Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs.
Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices.
Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings.
Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community.
Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete’s solutions.
Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives.

Passionate about helping customers succeed and thrive in fast-paced, dynamic environments.
Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position.
5+ years of experience in the tech industry, preferably at a startup.
Exceptional communication and organizational skills, with a proactive, problem-solving mindset. Prior experience working with Product is a plus.
Strong ability to manage competing priorities while staying metrics-driven and goal-focused.
Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction.
Bonus: Experience helping customers adopt new tools or processes.
Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed.
Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."

Required:Customer SuccessCommunicationOnboarding

Nice to have:Account Expansion

Last updated Oct 21, 2026. Interested? Apply on the company site.

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