Customer Success Manager
Hybrid (San Francisco, CA)$90k - $120kFull-timePosted 11mo ago
About the role
Customer Success Manager role at Complete, focused on building relationships with midmarket customers, onboarding, and driving customer value through Complete’s compensation tools.
Responsibilities
- Build and maintain strong relationships with midmarket customers (<1,000 employees), serving as their trusted advisor for all things compensation.
- Onboard new customers, ensuring a seamless setup and usage of Complete.
- Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs.
- Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices.
- Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand offerings.
- Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete’s solutions.
Qualifications
- Passionate about helping customers succeed in fast-paced, dynamic environments.
- Proven track record in a customer-facing role (Customer Success, Account Management, or similar).
- 3+ years of experience in the tech industry, preferably at a startup.
- Exceptional communication and organizational skills with a proactive, problem-solving mindset.
- Prior experience working with Product is a plus.
- Strong ability to manage competing priorities while staying metrics-driven and goal-focused.
- Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction.
- Bonus: Experience helping customers adopt new tools or processes.
- Bonus: Entrepreneurial mindset and ownership to help the team succeed.
- Bonus: Positive feedback from previous colleagues.
Skills
Required:Relationship managementonboardingCommunicationProblem-solving
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Complete
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