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Patient Navigator

Measured
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Hybrid (Alabama; Florida; Georgia; Remote)$11/hr - $15/hrContractPosted 11mo ago

About the role

Measured is a telemedicine weight care company seeking a part-time contract Patient Navigator to guide patients through onboarding, support health goals, and ensure an exceptional program experience.

Responsibilities

  • Respond to patient emails and chats, ensuring all relevant information is accurately documented.
  • Establish and maintain a feedback loop between customers, the medical team, health coaches, and the care team to enhance the overall patient experience.
  • Identify customer concerns and resolve them promptly, collaborating with the appropriate teams as needed to ensure a quick resolution.
  • Gather and analyze customer feedback to recommend updates to product offerings, FAQs, services, and other resources.
  • Work cross-functionally to ensure that all inquiries and escalations are fully addressed within set timeframes.
  • Act as an advocate for our members, translating feedback and emerging trends into actionable insights for continuous improvement.
  • Proactively identify opportunities to increase operational efficiency and boost member satisfaction.
  • Consistently meet established SLAs and performance targets.
  • Perform other tasks and duties as assigned to support team and organizational goals.

Qualifications

  • Located in Alabama, Florida or Georgia
  • Several years of experience in a medical setting (e.g., Medical Receptionist, Medical Scribe, Customer Service, Medical Assistant)
  • Flexible, home-based work arrangement
  • Strong empathy and professionalism in navigating complex customer scenarios
  • Strong written and verbal communication, typing and phone etiquette
  • Highly organized, detail-oriented, able to thrive in a fast-paced environment
  • Collaborative with teams and growth-oriented
  • Comfortable multitasking and adapting to change
  • Experience with Helpscout, EHRs, or similar ticketing systems
  • Ability to operate with limited guidance and navigate new situations

Skills

Required:Customer support and communicationCross-functional collaborationFeedback analysis and product improvementRemote workTicketing systems (e.g., Helpscout, EHRs)
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Measured

Telemedicine platform for chronic conditions like obesity

Measured is a telemedicine platform helping people with chronic conditions get access to affordable care. We're growing rapidly and have thousands of customers across the US.

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