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Client Support Specialist (Healthcare Facilities - B2B)

Clipboard· Operations
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RemoteFull-timePosted 11mo ago

About the role

Clipboard Health is hiring a remote, full-time Client Support Specialist to serve healthcare facilities (HCFs) as a frontline account manager. The role focuses on proactive issue resolution, churn prevention, and delivering a seamless experience for B2B healthcare clients.

Responsibilities

  • Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision
  • Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers
  • Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring each interaction results in a real solution
  • Work independently in a fast-paced environment – Self-starters who can think on their feet and don’t require micromanagement

Qualifications

  • Experience Level: 1+ years
  • Strong communication skills – Clear, professional English (spoken and written)
  • Customer-centric mindset with ownership of problems
  • Proactive problem-solving and high accountability

Skills

Required:Customer serviceCommunicationProblem-solving
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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