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Senior Solutions Architect - Europe

Deepgram· Applied Engineering
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RemoteFull-timePosted 11mo ago

About the role

Senior Solutions Architect role in Europe (EMEA) focused on post-sales architecture, implementation, and technical problem solving to guide customers to production and strengthen regional technical support.

Responsibilities

  • Lead architecture and implementation for enterprise deployments that use Deepgram’s speech-to-text, text-to-speech, and voice-agent capabilities.
  • Own post-sales technical success for assigned accounts. Unblock integrations, optimize accuracy and latency, and guide customers to stable production.
  • Serve as the Tier-3 escalation point for complex issues. Drive root cause analysis, propose mitigations, and write durable fixes or automation when possible.
  • Design reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents.
  • Build high-quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team.
  • Contribute to pre-sales discovery and POCs when deep technical direction is needed. Translate business goals to a concrete plan with clear success criteria.
  • Partner with Product and Engineering to prioritize fixes and features. Bring crisp customer signals that improve our roadmap.
  • Contribute to knowledge systems. Capture runbooks, playbooks, and docs that scale your expertise across regions.
  • Participate in an on-call or incident rotation appropriate for the region and customer support tier. Help us meet or outperform regional SLAs.

Qualifications

  • 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles.
  • Professional software engineering experience in at least one language such as Python, Rust, or JavaScript. You can build POCs and tools that real users run.
  • Hands-on experience with modern cloud platforms. Comfortable with containerization and orchestration, e.g., Docker and Kubernetes, and with secure network design for API-driven systems.
  • Proven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response.
  • Clear written and verbal communication across both technical and executive audiences.

Skills

Required:Solutions architecturePost-sales technical leadershipEscalation and incident handlingReference architectures and patterns
Nice to have:Pre-sales collaborationProduct and Engineering collaborationDocumentation and knowledge sharing
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Deepgram

Building foundational AI for speech transcription and understanding.

Deepgram is a foundational AI company on a mission to understand human language. We give any developer access to the most advanced speech AI transcription and understanding with just an API call. Our models deliver the fastest, most accurate transcription alongside contextual features like summarization, sentiment analysis, and topic detection. Beyond that, developers can: 🔊 Process live-streaming or pre-recorded audio 🌎 Transcribe in dozens of languages ⚙️ Train custom models for unique use cases 🔑 Access deep NLU with a unified API 💻 Build in any programming language with our SDKs ✅ Deploy on-prem or on DG’s managed cloud 📈 Get scalable GPU infra for training and inference Deepgram is a proud NVIDIA partner and Y Combinator company, and we recently completed a $72M Series B to define the future of AI Speech Understanding, making us the most-funded speech AI company at its stage.

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