Senior Enterprise Account Manager
Remote$140k - $155kFull-timePosted 11mo ago
About the role
Senior Enterprise Account Manager responsible for owning a portfolio of strategic healthcare customers, driving net revenue retention through adoption, renewals, and expansion, and collaborating cross-functionally in a remote early-stage environment.
Responsibilities
- Own net revenue retention and ARR across a book of ~25–35 strategic customers.
- Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
- Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
- Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
- Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
- Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
- Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
- Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Qualifications
- 7+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
- Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
- Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
- Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
- Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
- Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
- Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.
Skills
Required:Account planningExecutive communication
Benefits
- Competitive pay + generous equity
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Flexible PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- Engaging company offsites
Last updated Oct 14, 2026. Interested? Apply on the company site.
About Freshpaint
Unlock High Performance Marketing & Protect Patient Privacy
Freshpaint helps marketers govern their data to make sure protected health information is never shared with advertising, analytics, and website tools.
Healthcare PrivacyData GovernanceHIPAA ComplianceMarketing Tools
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