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Enterprise Implementation Engineer

Freshpaint· Customer Success
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Remote$120k - $145kFull-timePosted 1w ago

About the role

Implementation Engineer focused on getting Freshpaint live for healthcare customers, driving onboarding, adoption, and value while maintaining privacy-first configurations and strong cross-functional collaboration.

Responsibilities

  • Drive customer value through implementation and adoption
  • Manage a portfolio of 20–30 clients representing $2–4MM in ARR, owning technical execution of their implementations and driving onboarding, adoption, and growth
  • Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features
  • Maintain high NPS scores for both implementation and account satisfaction
  • Help customers navigate the data privacy landscape and Freshpaint’s relevant offerings
  • Achieve operational excellence: ensure all communication and activities with assigned customers are documented, validate implementation against requirements, maintain documentation, and close loops with customers and internal partners
  • Become knowledgeable about healthcare data privacy and educate customers on value and outcomes
  • Communicate technical concepts clearly to marketers, product managers, data scientists, engineers, and executives
  • Form close relationships with customers as trusted technical advisor up to C-level
  • Advocate for the best customer experience and convey customer feedback internally for products, partnerships, and marketing
  • Expand existing customers by identifying incremental value and driving expansion opportunities with objective-based plans
  • Constantly iterate on processes, contribute to playbooks and content for scale
  • Occasional travel to events and onsite visits

Qualifications

  • At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or related client-facing role
  • Clear understanding of web technologies, analytics, and front-end development
  • Experience implementing, onboarding, supporting, and troubleshooting platform configurations
  • Working proficiency with tag management platforms (e.g., Google Tag Manager)
  • Working proficiency with HTML, CSS, and JavaScript
  • Proficient in aligning technical concepts with business needs and presenting to diverse stakeholders
  • Strong analytical and operational discipline with data-driven decision making
  • Excellent communication and collaboration skills across cross-functional teams
  • Ability to work in a distributed team and manage multiple tasks with strong organizational skills
  • Passion for customer success and ability to drive adoption and sell new offerings

Skills

Required:Customer Success EngineeringWeb technologiesHTML, CSS, JavaScript

Benefits

  • Competitive pay + generous equity
  • Half-day Fridays
  • 16 weeks fully paid parental leave (eligible after 6 months)
  • Flexible PTO with a minimum 2-week usage
  • Top-tier health, dental & vision (100% for employee, 80% for dependents)
  • Engaging company offsites
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Freshpaint

Unlock High Performance Marketing & Protect Patient Privacy

Freshpaint helps marketers govern their data to make sure protected health information is never shared with advertising, analytics, and website tools.

Healthcare PrivacyData GovernanceHIPAA ComplianceMarketing Tools
Company profileWebsite

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