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Support Engineer

Freshpaint· Engineering
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Remote$80k - $100kFull-timePosted 11mo ago

About the role

Frontend/back-end technical support engineer who investigates complex issues in code, collaborates across teams, and improves customer experience by resolving issues end-to-end in a privacy-focused healthcare data platform.

Responsibilities

  • Own and drive customer issues to resolution end-to-end
  • Troubleshoot and resolve complex technical issues across the stack
  • Investigate application behavior using Go, TypeScript, and SQL
  • Analyze system architecture and code to identify root causes
  • Partner cross-functionally with Engineering, Customer Success, and Account teams
  • Support customers across the full lifecycle, including onboarding and ongoing usage
  • Communicate technical issues clearly to both technical and non-technical audiences
  • Create and maintain internal runbooks and customer-facing documentation
  • Surface customer feedback and insights to inform product improvements

Qualifications

  • 2+ years in a technical support, solutions engineering, or software engineering role
  • 2+ years in a customer-facing position
  • Ability to read and write code (Go, JavaScript/TypeScript preferred)
  • Experience troubleshooting across frontend and backend systems
  • Strong analytical and problem-solving skills with a self-service mindset
  • Clear and effective communicator across a range of audiences
  • Highly organized, able to manage multiple issues and priorities simultaneously
  • Customer-first mindset with strong empathy and ownership
  • Familiarity with databases & SQL

Skills

Required:GoTypeScript/JavaScriptSQL

Benefits

  • Competitive pay + generous equity
  • Half-day Fridays, every Friday
  • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
  • Flexible PTO with a required 2-week minimum
  • Top-tier health, dental & vision (100% covered for you, 80% for dependents)
  • Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Freshpaint

Unlock High Performance Marketing & Protect Patient Privacy

Freshpaint helps marketers govern their data to make sure protected health information is never shared with advertising, analytics, and website tools.

Healthcare PrivacyData GovernanceHIPAA ComplianceMarketing Tools
Company profileWebsite

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