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Customer Success Engineer

Stedi· Strategy & Operations
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Remote$120k - $200kFull-timePosted 11mo ago

About the role

We’re growing our Customer Success Engineering team. This role acts as the face of the organization, working directly with customers to help them maximize value from Stedi and feeding insights back to product and engineering to shape the roadmap.

Responsibilities

  • Support new customers from proof-of-concept through production to ensure they have everything they need to process production claims and eligibility checks as quickly as possible.
  • Collaborate with customers via dedicated Slack channels.
  • Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks.
  • Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation.
  • Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption.
  • Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention.

Qualifications

  • You are technical. You understand and have experience using and integrating APIs, and have a familiarity with data formats and standards such as JSON, X12, and other flat file formats.
  • You have a product mindset. You are able to intuitively understand product gaps and articulate those requirements to engineering and product teams to satisfy customer needs.
  • You are exceptional at staying on top of many open threads simultaneously, hyper-responsive, organized, and thorough.
  • You have deep customer empathy and can balance customer needs with technical product understanding.
  • You do what it takes to get the job done; resourceful, self-motivated, and proactive.
  • You have experience in customer-facing roles (e.g., customer success, technical support, or adjacent roles).
  • You move fast, matching a high organizational pace and clear communication.
  • Subject matter expertise in revenue cycle management (RCM) or willingness to learn; bonus for experience with RCM companies and understanding the full cycle of eligibility checks, claims submission, status checks, and ERA reconciliation.

Skills

Required:API integrationProduct mindsetCustomer empathy and relationship managementCommunication and collaboration
Nice to have:RCM domain knowledge (bonus)

Benefits

  • Compensation range: $120,000-$200,000 (OTE range noted).
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Stedi

The only programmable healthcare clearinghouse

Stedi is the only programmable healthcare clearinghouse. We offer modern, AI-ready APIs for eligibility checks, claims, transaction enrollment, and more.

healthcareAPIssoftwarehealth tech
Company profileWebsite

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