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Customer Success Manager

Vooma· Operations
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San Francisco Office$115k - $150kFull-timePosted 11mo ago

About the role

Customer Success Manager responsible for managing a growing portfolio of customers, driving adoption and expansion of Vooma's AI-native logistics platform, and coordinating between customers and internal teams to ensure measurable value and exceptional experiences.

Responsibilities

  • Own a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansion
  • Work closely with customers to refine AI configurations and approaches which fit with their workflows
  • Conduct regular business reviews, translating data into actionable insights and recommendations
  • Partner with Engineering and Product to advocate for customer needs and influence the roadmap
  • Lead rollout and communication of new products and features, playing a central role in driving adoption
  • Facilitate account expansion and further strategic rollout with customers

Qualifications

  • 2+ years of experience in customer success, account management, or a customer-facing role
  • Whatever it takes mentality and low ego; you get into the details with customers without hesitation
  • Strong communication and interpersonal skills, with the ability to build trust across levels of an organization
  • Organized and proactive, with the ability to manage multiple accounts simultaneously
  • Excitement about AI and a hunger to constantly adapt to new workflows

Skills

Required:Account managementCustomer relationship managementCommunication

Benefits

  • Medical, dental, vision coverage
Last updated Jul 16, 2026. Interested? Apply on the company site.
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About Vooma

Automation platform for logistics

Vooma is the AI agent for logistics. We help our customers automate manual tasks and focus on work that drives business value. Mike built self driving trucks as a founding engineer at Kodiak Robotics (prev. Uber, Otto) and led their motion planning and safety teams. Jesse grew a private equity backed logistics software company from $2M to $20M+ as CEO.

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