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Customer Success Lead

Notable· Solutions
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Remote$136k - $170k + equityFull-timePosted 11mo ago

About the role

Customer Success Lead (CSL) for strategic accounts responsible for owning customer outcomes post-sale across complex healthcare partnerships, guiding adoption, value realization, governance, and long-term success while acting as an executive partner and internal quarterback.

Responsibilities

  • Executive Relationship Management: Establish and maintain trusted relationships with C-suite and senior leaders; lead executive-level conversations tying Notable’s platform to outcomes; represent the customer internally at the highest level.
  • Customer Outcomes, Value & Accountability: Own account health including adoption, ROI, and retention; develop multi-quarter value roadmaps; identify and address risks; ensure customers articulate value to leadership.
  • Governance, Planning & Operating Cadence: Establish governance structures and cadences (QBRs, SteerCos); own systems of record for plans, risks, decisions, and commitments; drive disciplined communication.
  • Internal Leadership & Cross-Functional Orchestration: Act as internal quarterback across CS, Delivery, Product, Support, Partnerships; clarify ownership and timelines; translate customer feedback into internal direction.
  • Commercial Partnership & Growth Enablement: Collaborate with Partnerships on renewals and expansions; identify whitespace; support executive-level commercial discussions without a direct sales quota.
  • Stakeholder Engagement & On-Site Presence: Build relationships across stakeholders; manage escalations; maintain on-site presence to deepen partnership credibility.

Qualifications

  • 7+ years of experience in customer success, implementation, consulting, or equivalent in healthcare or healthcare technology
  • Proven experience partnering with and influencing C-suite and senior healthcare executives
  • Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms
  • Demonstrated ability to own complex accounts with accountability for outcomes
  • Exceptional communication skills with ability to synthesize complexity into executive narratives and action plans
  • Highly organized, strategic, and capable of leading cross-functional teams without direct authority
  • Bachelor’s degree or equivalent practical experience
  • Willingness to travel up to 30% of the time

Skills

Required:Executive relationship managementStrategic account managementCross-functional leadership

Benefits

  • Medical, Dental, and Vision coverage with generous premium contributions for employees and families
  • Option of a Health Savings Account with Employer Match
  • Company-paid disability and life insurance with the option to add additional coverage
  • Stock options for eligible employees
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Notable

The AI Platform for Healthcare Operations

Notable | The AI Platform for Healthcare Operations

HealthcareAIAutomationHealth Operations
Company profileWebsite

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