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Strategic Account Manager

Sardine· Account Management
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Remote£88k - £120kFull-timePosted 11mo ago

About the role

Strategic Account Manager responsible for managing a handful of customers, acting as their main Sardine stakeholder, maximizing ROI, and collaborating with cross-functional teams to meet customers’ risk, fraud, compliance, and payment needs.

Responsibilities

  • Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
  • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
  • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
  • Speak knowledgeably and advise on best practices relating to fraud and compliance
  • Build, monitor, and communicate KPIs to clients.
  • Provide strategic analysis and critical thinking as we plan long-term expansion.
  • Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

Qualifications

  • 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
  • Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
  • Strong presentation skills for both virtual and in-person meetings with various stakeholders
  • Previous customer-facing experience, preferably with a technical product
  • Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
  • Proficiency in using business intelligence tools
  • Analytical skills and ability to crunch numbers and draw insights
  • Ability to translate complex strategies into actionable processes and outcomes
  • Naturally collaborative, relationship-builder
  • Continuous improvement mindset for processes
  • Customer-centric mindset for increasing efficiency

Skills

Required:Account Management / Customer SuccessAPI integration understandingPresentation skills

Benefits

  • Generous compensation in cash and equity
  • Early exercise for all options, including pre-vested
  • Work from anywhere: Remote-first Culture
  • Flexible paid time off and Year-end break
  • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
  • 4% matching in 401k / RRSP - US and Canada specific
  • MacBook Pro delivered to your door
  • One-time stipend to set up a home office — desk, chair, screen, etc.
  • Monthly meal stipend
  • Monthly social meet-up stipend
  • Annual health and wellness stipend
  • Annual Learning stipend
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Sardine

The AI risk platform for fraud, credit, and compliance

Sardine’s AI platform is at the core of enterprise risk and fraud workflows, allowing them to consolidate vendors and improve operational efficiency. Hundreds of enterprises in over 70 countries trust Sardine to stop fraud in real-time, streamline BSA/AML compliance, and unify data across risk teams.

fraud preventionKYC/AMLTransaction monitoringBot detectionScams and ATOCard issuing fraudAML MonitoringCustomer dashboard
Company profileWebsite

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