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Operations Lead

Crosby· Operations
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New York City$140k - $185kFull-timePosted 11mo ago

About the role

Lead role within Crosby's Operations Team focused on scaling a world-class law firm by designing and optimizing human-in-the-loop workflows, driving automation, and ensuring quality across legal delivery, training, and client success.

Responsibilities

  • Own mission-critical workflows that blend human and machine to deliver legal work faster and better than ever before
  • Design and implement new operational processes, from scoping to rollout, across legal delivery, quality control, training, and client success
  • Partner with product and engineering to prototype and deploy internal tools that increase throughput and reduce error
  • Define and operationalize Crosby’s evolving playbooks, training systems, and incentives as we scale

Qualifications

  • 2–5 years of experience in operations, consulting, finance, or a similarly analytical and high pressure, execution-focused environment. Priority given to former founders
  • Deep curiosity about how things work—and how they can work better
  • Proven ability to own complex systems or projects end-to-end, especially in ambiguous or high-stakes settings
  • Excitement about working in-person with a team that values precision, pace, and constant reinvention
  • An interest in law or legal services is a plus, but not required—this is an operations-first role

Benefits

  • Unlimited PTO
  • Lunch & dinner in the office every day
  • Medical insurance (multiple plan options through Anthem & Cigna)
  • HSA or FSA, depending on your plan choice
  • Dental insurance
  • Vision insurance
  • One Medical membership
  • 401(k) match
  • In-office desk setup stipend
Last updated Aug 12, 2026. Interested? Apply on the company site.

About Crosby

The Agentic Law Firm Built for Execution

Crosby is the Agentic Law Firm Built for Execution. Lawyer-assisted AI reviews MSAs, DPAs and NDAs in under an hour.

AIContractsDPAsLegalMSAsNDAsvertical-agents-and-applicationswing-list-2026
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