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Customer Experience Specialist

Clipboard· Operations
Apply on company site
RemoteFull-timePosted 11mo ago

About the role

Clipboard is hiring Worker Operations Customer Experience Specialists to support 400,000+ professionals on the platform. You’ll provide real-time support across chat, voice, and email, troubleshoot issues, and help improve the worker experience in a remote, fast-paced environment.

Responsibilities

  • Deliver fast, accurate, and empathetic support across chat, voice, and email
  • Resolve shift, payment, onboarding, and platform-related issues in real time
  • Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
  • Troubleshoot issues independently, applying sound judgment before escalating
  • Personalize communication while maintaining a confident, professional, and helpful tone
  • Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
  • Guide new professionals through onboarding and help them quickly build confidence using the platform
  • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Qualifications

  • Fluent, professional-level English communication skills, both written and verbal
  • Strong customer service instincts with the ability to communicate clearly, empathetically, and professionally
  • Comfortable learning new tools, systems, and workflows quickly
  • Thrives in fast-paced, high-ownership environments where priorities can shift quickly
  • Proactive problem-solver who takes initiative without waiting for direction
  • Strong attention to detail and ability to stay composed under pressure
  • Collaborative teammate who communicates clearly and contributes positively to team performance
  • Comfortable working across chat, voice, and email channels

Skills

Required:English communicationCustomer service
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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