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Customer Experience Specialist

Clipboard· Operations
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RemoteFull-timePosted 11mo ago

About the role

Clipboard is hiring Worker Operations Customer Experience Specialists to support 400,000+ professionals via chat, voice, and email. Fully remote role based in the Philippines & APAC regions, focusing on fast, empathetic problem-solving, real-time issue resolution, and ensuring a high-standard worker experience.

Responsibilities

  • Deliver fast, accurate, and empathetic support across chat, voice, and email
  • Resolve shift, payment, onboarding, and platform-related issues in real time
  • Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
  • Troubleshoot issues independently, applying sound judgment before escalating
  • Personalize communication while maintaining a confident, professional, and helpful tone
  • Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
  • Guide new professionals through onboarding and help them quickly build confidence using the platform
  • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Qualifications

  • Fluent, professional-level English communication skills, both written and verbal
  • Strong customer service instincts with clear, empathetic, professional communication
  • Comfortable learning new tools, systems, and workflows quickly
  • Thrives in fast-paced, high-ownership environments with shifting priorities
  • Proactive problem-solver who takes initiative
  • Strong attention to detail and composure under pressure
  • Collaborative teammate with clear communication and positive team contribution
  • Comfortable working across chat, voice, and email channels

Skills

Required:English communication (written)Customer serviceTools: Zendesk and SalesforceMultichannel support

Benefits

  • Compensation: Chat$10.8K, Voice$13.8K (offered based on factors including education, qualifications, certifications, experience, and location)
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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