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Insights Strategist

Listen Labs· Revenue
Apply on company site
San Francisco, CAFull-timePosted 11mo ago

About the role

We’re hiring for our Insight Strategist team to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate data into decisions.

Responsibilities

  • Build trusted relationships with product, research, and insights leaders — helping them connect the dots between customer feedback and business strategy.
  • Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.
  • Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action.
  • Serve as a strategic partner — proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success.
  • Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.
  • Move fast — balancing high-quality craft with rapid iteration and experimentation.

Qualifications

  • 3 to 6+ years of experience in client-facing insights, strategy, research, or customer success roles.
  • Skilled at analyzing data and telling stories that inspire action — from dashboards to decks.
  • Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps.
  • Strong communicator who can simplify complex ideas and engage both executives and practitioners.
  • Curious, analytical, and relentlessly focused on helping customers succeed.
  • Thrives in ambiguity and fast-changing environments — no passengers, no politics.

Skills

Required:Relationship-building with product, research, and insights leadersOnboarding and trainingData analysis (qualitative and quantitative)Strategic partnership and account expansionCross-team collaborationCommunication and storytelling

Benefits

  • Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
  • Competitive compensation with meaningful equity ownership.
  • Annual Learning Stipend for books, courses, conferences, coaching, language lessons.
  • Annual Wellness Stipend for health and headspace (gym memberships, race fees, massages, ergonomic gear, etc.).
  • Monthly Stipend for AI tools (software and GPU credits).
  • Fed, daily: Private chef serves lunch and dinner in SF office; NYC and London teams receive daily meal credit.
  • Flexible time off: take-what-you-need vacation policy.
  • Company offsites and events (e.g., Hawaii) and annual holiday party.
  • Room to grow: end-to-end process ownership as an early team member.
Last updated Aug 5, 2026. Interested? Apply on the company site.

About Listen Labs

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Listen Labs conducts customer interviews for you and summarizes responses into insightful and actionable reports.

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Company profileWebsite

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