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Senior Software Engineer, Support

Railway· Engineering / Support
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Hybrid (Remote)Full-timePosted 11mo ago

About the role

Hybrid, user-facing full-stack role focused on architecting end-to-end support experiences, building tooling to reduce manual tasks, and acting as a force multiplier to deliver valuable support features.

Responsibilities

  • Architect end-to-end user support experiences that maximize meaningful interactions, treating support as a systems engineering challenge.
  • Build tools and workflows to eliminate manual tasks so we can keep the team lean while maintaining velocity.
  • Identify the right form factor for each problem (whether forms, a custom forum from scratch, or custom tooling) by deeply understanding both user and team pain points.
  • Be a “force multiplier” that ship features to turn linear effort into exponential results.

Qualifications

  • Native proficiency in English language. Effective writing and communication skills with a personable nature; able to distill difficult technical concepts to a wide range of users
  • Senior level experience in full-stack engineering from aligning buttons on the front-end to building resilient back-end systems
  • The ability to debug complex technical issues that may range from tracing code paths to wrangling with Unix-like systems
  • A mid-level of working knowledge in the DevTools or infrastructure space: Docker, Kubernetes, cloud platforms, etc.
  • The ability to autonomously lead, design, and implement great support experiences from start-to-finish across stages of the customer experience lifecycle
  • A hacker mindset that recognizes patterns, the shortest-path to resolving issues, and eventually addressing the root cause of the issue
  • This role fits well for folks with experience in Software/Product Engineering, Support Engineering, and Infra/DevOps

Skills

Required:Full-stack engineeringDebugging complex systems

Benefits

  • Autonomy: few meetings, own time
  • Ownership: high ownership culture with impact over years
  • Novel problems/solutions: opportunity to implement innovative solutions in a well-funded startup
  • Growth: support for growth and internal movement within Railway
  • Great salary and full health benefits including dependents
  • Equity grants
  • Equipment stipend
Last updated Sep 9, 2026. Interested? Apply on the company site.
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About Railway

Shipping great products is hard. Scaling infrastructure is easy.

Railway is an infrastructure platform where you can provision infrastructure, develop with that infrastructure locally, and then deploy to the cloud.

Infrastructure platformDevOpsCloud deploymentScalable infrastructure
Company profileWebsite

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