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Senior Technical Program Manager, Infrastructure

Glean· Product
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Hybrid (San Francisco, CA)$198k - $235.5kFull-timePosted 11mo ago

About the role

Senior TPM to lead large-scale, cross-functional initiatives to define, scale, and optimize Glean's infrastructure platform, partnering with Infra, AI/ML, and Platform Engineering to ensure performance, scalability, and resilience of the search and AI capabilities.

Responsibilities

  • Driving the company’s Infrastructure roadmap across Setup & Deployment, Runtime, Storage, and AI Infra.
  • Leading cross-functional programs that improve scalability, reliability, cost efficiency, and developer velocity.
  • Defining and orchestrating how Glean instances are deployed, upgraded, and monitored at scale.
  • Partnering with AI and Data teams to evolve our ML pipelines, model training infrastructure, and LLM serving stack.
  • Leading initiatives to improve observability, configuration management, and resource utilization.
  • Coordinating capacity planning, infrastructure migrations, and performance optimization programs.
  • Building clear visibility into infra cost drivers and partnering with finance and engineering leaders on optimization initiatives.

Qualifications

  • BS/MS in Computer Science, Engineering, or a related technical field.
  • 8-10+ years of experience in technical program management, infrastructure, or SRE, with at least 3-5 years managing infra or platform-scale programs.
  • Proven success delivering cross-functional infrastructure programs in B2B or enterprise environments where scalability, uptime, and performance are critical.
  • Experience working closely with Infra, SRE, and ML/AI teams on distributed systems or data infrastructure.
  • Strong understanding of cloud infrastructure (AWS, GCP, or Azure) including compute, networking, storage, and orchestration systems.
  • Understanding of data pipelines, ML training workflows, and LLM runtime infrastructure is a plus.
  • Ability to structure complex multi-quarter infrastructure programs with clear milestones and measurable impact.
  • Strong written and verbal communication and ability to manage through ambiguity, anticipate scaling challenges, and align teams across priorities.
  • Builder mindset with focus on automation, reliability, and efficiency.

Skills

Required:Infrastructure program managementEnvironment provisioning and deployment automationRuntime health, scaling, disaster recoveryObservability & cost optimizationCross-team program leadershipCommunication to leadership

Benefits

  • Medical, Vision, and Dental coverage
  • generous time-off policy
  • 401k plan
  • home office improvement stipend
  • annual education and wellness stipends
  • regular events and healthy lunches daily
  • diversity and inclusion initiatives
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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