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French-Speaking Customer Experience Specialist

The Flex· Customer Service
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RemoteFull-timePosted 11mo ago

About the role

Customer Experience Specialist (French-speaking) at The Flex, delivering world-class service to guests and landlords from inquiry to checkout, via email, chat, and phone in French and English.

Responsibilities

  • Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.
  • Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
  • Problem Solving: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
  • Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality.
  • Cross-Team Collaboration: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
  • Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

Qualifications

  • Fluency in French and English (written and spoken)
  • Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
  • Excellent communication and interpersonal skills
  • Strong organizational abilities and composure under pressure
  • Tech-savvy: comfortable using PMS, CRM, and digital support tools
  • A problem-solving mindset with empathy, patience, and meticulous attention to detail

Skills

Required:French-English bilingual communicationCustomer service

Benefits

  • Competitive compensation plus performance-based incentives
  • Remote-first, results-driven culture — work from anywhere
  • Grow fast with real career progression opportunities as we expand globally
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About The Flex

Flexible Living, Made Easy

Professional property management services for landlords, flexible corporate lets for businesses and quality accommodations for short-term and long-term guests.

short-term rentalsfurnished apartmentsflexible rentingcorporate housing
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