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Forward Deployed Engineer

Phonely· Engineering
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Hybrid (San Francisco, CA)$110k - $130kFull-timePosted 11mo ago

About the role

Role focused on engineering, technical customer support, and hands-on development to integrate and deploy AI-powered voice agents for customers. High-speed, high-ownership position working with customers, engineers, and leadership to build proofs-of-concept, integrations, and scalable solutions.

Responsibilities

  • Build integrations across APIs, webhooks, and internal services to connect customer systems with the platform.
  • Develop rapid proof-of-concepts to validate workflows, features, and customer use cases before full-scale implementation.
  • Understand the customer’s technical environment, constraints, data flows, and operational needs in detail.
  • Review, analyze, and translate business and technical requirements into actionable engineering plans.
  • Iterate on workflows directly with customers, refining architecture and logic based on real-time feedback.
  • Closely monitor customer deployments, system health, and behavioral patterns to proactively identify issues.
  • Create automated tests and validation suites to run against the production agent and ensure reliability.
  • Partner closely with customer support and core engineering teams to resolve issues, escalate bugs, and share field insights.
  • Iterate directly with customers on workflows, refining agent logic, and prompts based on customer feedback.
  • Meet with and manage clients. You’ll problem solve with our clients and build out solutions.

Qualifications

  • 2+ years writing software
  • Understanding of LLMs, APIs, Cloud
  • Comfortable with understanding technical specifications
  • Understanding of good architecture, security practices
  • Strong technical and communication skills - Experience in a customer facing role in a technical manner a plus

Skills

Required:Software developmentLLMs (Large Language Models)APIsCloudCommunication
Nice to have:Customer-facing collaboration
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Phonely

AI call centers

Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries.

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