← All roles

Technical Customer Success Manager

Phonely
Apply on company site
San Francisco, CA$100k - $170k + equityFull-timePosted 1mo ago

About the role

Phonely is seeking a Technical Customer Success Manager to orchestrate complex customer deployments, bridge between customers, engineering, and product, and drive outcomes across onboarding and expansion for AI voice/customer workflows.

Responsibilities

  • Customer deployments end-to-end: Own the full lifecycle from kickoff to production, managing scope, timelines, dependencies, and stakeholders throughout
  • Cross-functional coordination: Act as the bridge between customers, engineering, and product. Translate requirements in both directions and keep projects unblocked
  • Technical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live
  • Account health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets
  • Customer voice: Synthesize feedback from the field into clear, structured insights that influence product direction
  • Proof-of-concepts: Rapidly prototype and validate new use cases to accelerate customer decision-making
  • Documentation and process: Maintain clear project documentation, status updates, and runbooks that keep everyone aligned

Qualifications

  • 2+ years in project management, technical account management, or implementation: you have owned complex, multi-stakeholder projects and delivered outcomes against timelines
  • Excellent written and verbal communication: you write clearly, present confidently, and can shift between a CTO and a business owner in the same conversation
  • Technical fluency: comfortable with APIs, webhooks, and cloud tools at a conceptual and configuration level. You do not need to write the code, but you need to understand it
  • Organized and proactive: you track every open item, anticipate blockers before they become problems, and follow through without being chased
  • Customer-first mindset: you take genuine ownership of customer outcomes, not just activity metrics
  • Comfortable with ambiguity: you thrive when the playbook does not exist yet and can build structure from scratch
  • Experience at a SaaS, AI, or developer-tools company
  • Background in solutions engineering, technical consulting, or implementation
  • You have built something - a company, a product, a project that did not exist before

Skills

Required:Project managementTechnical onboardingAPIs & webhooks
Last updated Oct 7, 2026. Interested? Apply on the company site.
Phonely logo

About Phonely

AI call centers

Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries.

Company profileWebsite

More open roles at Phonely