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Founding Product Manager

Phonely· Product
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Hybrid (San Francisco, CA)$150k - $220kFull-timePosted 1mo ago

About the role

Phonely is building a conversational voice AI platform for high-volume phone workflows. This is the first product hire responsible for driving the product direction, translating customer needs into a roadmap, and delivering shipping products that generate revenue.

Responsibilities

  • Own the voice AI product end to end, from the first customer conversation through launch, adoption, and iteration
  • Talk to customers constantly. Sit on calls, read transcripts, dig through tickets and feature requests, and use that evidence to decide what deserves to get built
  • Translate what customer success and sales are hearing into a roadmap with clear priorities and tradeoffs
  • Work shoulder to shoulder with engineering and design through the whole build
  • Define what success looks like before you ship and then go check whether you were right
  • Partner with sales, marketing, and customer success on positioning, launches, and enablement so the thing you built actually gets used
  • Build the product function itself: how we prioritize, how we document, how we run launches, and how we measure what worked
  • Argue with us. You will be working alongside people who have strong opinions of their own, so bring one, back it with evidence, change your mind when someone has a better one, and then commit
  • Set the vision for where the product goes over the next year and make the case for it

Qualifications

  • At least three years in product management, including something you took from a vague idea all the way to a product people love
  • Experience owning a real business outcome and comfort being measured on it
  • Exceptional organization and follow-through
  • Excellent writing and communication. You are the connective tissue between engineers, customer success, sales, and the founders
  • Enough technical fluency that you can talk with engineers about APIs, latency, and model behavior

Skills

Required:Product managementCustomer discovery and researchCommunication and documentation

Benefits

  • Full health and dental coverage
  • 401k with 4% match
  • Unlimited PTO
  • Meaningful equity
  • Wellness stipend
  • Race/tournament stipend (competitive activities)
  • Breakfast, lunch, and dinner provided
  • Annual offsites in Costa Rica, the Rockies
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Phonely

AI call centers

Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries.

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