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Enterprise Customer Success Manager

Mintlify· Operations
Apply on company site
San Francisco$140k - $190kfull-timePosted 11mo ago

About the role

This role focuses on managing high-value enterprise accounts, driving adoption, retention, and strategic relationships to achieve business outcomes and customer satisfaction.

Responsibilities

  • Own and manage enterprise customer portfolio
  • Establish regular touch points and quarterly business reviews
  • Build relationships with leadership and technical decision-makers
  • Create comprehensive account mapping across multiple functions and product teams
  • Drive cross-functional adoption and strategic initiatives
  • Identify and develop growth opportunities based on product usage and business needs
  • Partner with sales on account planning and expansion
  • Implement proactive retention strategies and early warning systems
  • Create processes for onboarding, adoption, renewal, and expansion
  • Own customer health scoring and success measurement
  • Build customer advocacy programs
  • Work with Product to translate feedback into product requirements
  • Collaborate with Support on technical issues
  • Partner with Marketing on customer advocacy and thought leadership
  • Align with Sales on account management and growth strategies

Qualifications

  • Experience in customer-facing technical roles and managing Enterprise customers
  • Strong communication skills to explain technical concepts
  • Experience with web development (HTML, CSS, JavaScript)
  • Familiarity with Git workflows and version control
  • Understanding of API documentation and technical writing
  • Experience working with customer data across multiple platforms
  • Comfortable with product analytics tools
  • Ability to create automation workflows across customer success tools

Skills

Required:Customer Relationship ManagementTechnical CommunicationWeb DevelopmentProduct Analytics

Benefits

  • Competitive compensation and equity
  • Free Ubers
  • 20 days paid time off annually
  • Health, dental, vision insurance
  • 401k or RRSP
  • Free lunch and dinners
  • $420/month wellness stipend
  • Annual team offsite
Last updated Dec 12, 2025. Interested? Apply on the company site.
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About Mintlify

The intelligent documentation platform

The best developer companies (think Stripe, Twilio, MongoDB) have effective and user-centric documentation at their backbone. Mintlify helps any company achieve the documentation they need effortlessly, so that they can focus on building what they do best.

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