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Product Support Specialist, Pacific/Mountain Time

Linear· GTM
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RemoteFull-timePosted 11mo ago

About the role

Product Support Specialist at Linear focused on surfacing customer feedback, contributing to technical documentation, and engaging a technical customer community, while collaborating with engineering to reproduce bugs and informing product decisions.

Responsibilities

  • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
  • Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
  • Partner with our engineering team to document and reproduce bugs
  • Surface trends and insights from customer feedback to inform product choices
  • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

Qualifications

  • Passion about technology, quality, and Linear’s mission
  • Excellent communication and customer service skills with experience working with a technical or engineering user base; ability to adapt communication to non-technical users
  • Experience troubleshooting technical issues, including APIs and integration setups; ability to reproduce bugs with Linear and integrations across different environments (browsers, Windows, Mac, Mobile)
  • Familiarity with SQL, Javascript, APIs, and GitHub is a plus; curiosity to learn if not present
  • Based in U.S. or Canada Pacific or Mountain Time only

Skills

Required:Customer serviceTechnical troubleshooting
Nice to have:API / integrations knowledge

Benefits

  • Competitive salary and equity
  • Employee-friendly equity terms including early exercise in the US and extended exercise windows
  • Daily meal and coffee stipend on every workday
  • Paid co-working space or desk
  • Health coverage (based on country requirements)
  • 5 weeks paid vacation, plus local statutory holidays
  • 4 months paid parental leave
  • Paid month off after 4 years & every 2 years thereafter
  • Regular team events and off-sites
  • Remote-first with no required commute
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Linear

Plan and build your product

Linear streamlines issues, projects, and roadmaps. Purpose-built for modern product development.

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