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Engagement Manager

Handshake· HAI Delivery Ops
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San Francisco, CA, New York, NY$275kFull-timePosted 11mo ago

About the role

Engagement Manager on Handshake AI's Engagement Management team, owning day-to-day relationships for frontier AI lab accounts, translating client needs into requirements, managing risks, and supporting growth and account health across a portfolio.

Responsibilities

  • Own the day-to-day relationship for a portfolio of frontier AI lab accounts, serving as a dependable, responsive point of contact for client needs.
  • Translate client requests and feedback into clear requirements, partnering with Strategic Project Leads & Operations to keep delivery on track.
  • Flag risks and tradeoffs early, escalating to the VP of Engagement Management when a client ask calls for a strategic decision.
  • Support Sales and the VP, Engagement Management on expansion conversations, helping surface signals of growth or risk within your accounts.
  • Track and report on account health metrics (SLAs, delivery milestones, satisfaction) to keep your team aligned on status.

Qualifications

  • 5+ years in customer-facing, high-ownership roles — engagement management, customer success, consulting, or strategy & ops — ideally with some exposure to AI, data, or complex operational products
  • Meaningful time at a top-tier consulting firm or another elite, fast-paced customer-facing environment, including experience gained post-MBA or equivalent graduate program (pre-manager/pre-partner level)
  • Currently in an external, customer-facing role, or have held one within the last two years
  • Genuine, demonstrated curiosity about AI — excited to learn from frontier researchers and build deep technical fluency in the space, not just drawn to the opportunity
  • A track record of managing multiple workstreams or accounts with reliability and strong attention to detail
  • Comfort communicating with mid- to senior-level client stakeholders and internal cross-functional partners
  • Strong organizational skills and follow-through — you keep things moving without needing to be chased
  • Eagerness to learn client management and executive communication from more senior team members
  • Genuine energy for high-intensity, fast-changing environments — this isn't a fixed-hours, narrow-scope role

Skills

Required:Account ownershipProgram managementStakeholder management

Benefits

  • Ownership: Equity in a fast-growing company
  • Financial Wellness: 401(k) match, competitive compensation, financial coaching
  • Family Support: Paid parental leave, fertility benefits, parental coaching
  • Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
  • Growth: $2,000 learning stipend, ongoing development
  • Remote & Office: Internet, commuting, and free lunch/gym in our SF office
  • Time Off: Flexible PTO, 15 holidays + 2 flex days
  • Connection: Team outings & referral bonuses
Last updated Jul 15, 2026. Interested? Apply on the company site.
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