← All roles

Senior Technical Consultant, ServiceNow - Service Portal

AHEAD· ESM Delivery / Enterprise Service Management
Apply on company site
Gurugram, HaryanaFull-timePosted 11mo ago

About the role

Senior Technical Consultant responsible for end-to-end ServiceNow solution builds, leading development, mentoring teams, and delivering multi-suite platform solutions (ITSM, Service Portal, and at least one additional product suite such as ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM).

Responsibilities

  • Translate documented requirements into secure, scalable solutions that align with platform best practices and standards
  • Conduct client and internal demos, clearly explaining technical approaches and outcomes
  • Actively participate in Agile ceremonies (stand-ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team
  • Build and extend core-platform features, integrations, and application-specific functionality while enforcing coding standards and comprehensive documentation
  • Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies
  • Own defect resolution during UAT and hyper-care, driving timely root-cause analysis, remediation, and continuous improvement
  • Coach technical consultants and junior developers, providing actionable feedback and structured skills development
  • Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
  • Facilitate training sessions and knowledge-sharing forums to elevate overall technical capability
  • Lead delivery across core ITSM, Service Portal and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
  • Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities
  • Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums

Qualifications

  • 6+ years of experience in ServiceNow domain
  • Core-platform expertise – Integrations, Integration Hub, Flows, Portals, Workspaces, Imports, plus architecture mindset for performance tuning, scalability, and seamless upgrades
  • Product depth – Leadership in at least one suite beyond ITSM and Service Portal (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
  • Hands-on coding – Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data-import pipelines
  • Modern UI fluency – Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers
  • Quality & delivery focus – Best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story-point estimates
  • Collaborative mentor & lifelong learner – Communicates complex ideas simply, coaches teammates, and explores new ServiceNow capabilities
  • ServiceNow certifications – CSA, CAD, or CIS willkommen, though hands-on expertise valued more
  • Broader tech stack awareness – Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies
  • Strong vanilla JavaScript skills – Solid coding fundamentals with modern best practices, testing habits, and version-control discipline

Skills

Required:ServiceNow domain expertiseCore-platform capabilitiesProduct depth in at least one suite beyond ITSM/Service PortalJavaScriptUI/UX for ServiceNowSoftware quality & deliveryMentoring & leadershipAgile/Scrum
Last updated Oct 21, 2026. Interested? Apply on the company site.
AHEAD logo

About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
Company profileWebsite

More open roles at AHEAD