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Principal Technical Consultant, ServiceNow

AHEAD· ESM Delivery
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Gurugram, HaryanaFull-timePosted 11mo ago

About the role

Expert-level ServiceNow Principal Technical Consultant responsible for architecture, design, and deployment of complex ServiceNow programs, leading technical strategy, integration, and client engagement.

Responsibilities

  • Lead project teams and mentor developers to design, architect, and deploy complex, scalable solutions on the ServiceNow platform.
  • Own the solution architecture for complex, multi-module programs, coordinating resources across technical teams and organizational practices.
  • Lead the architecture and design of end-to-end solutions, including custom applications, highly scalable Service Portal frameworks, and complex orchestration flows.
  • Lead integration design sessions, defining a robust strategy for connecting ServiceNow with third-party tools using REST/SOAP APIs, IntegrationHub, and MID Servers.
  • Lead client workshops and requirements-gathering sessions as the primary technical and process expert, translating business needs into detailed technical specifications and design documents.
  • Lead the creation of critical written deliverables (architecture diagrams, solution design documents, best-practice guides) and present compelling client demos and working sessions.
  • Serve as the primary technical escalation point for the project team, troubleshooting and resolving the most complex platform issues.
  • Participate actively in the pre-sales cycle as a subject matter expert, assisting with solutioning, estimation, and strategic roadmap planning.
  • Provide concrete thought leadership to internal teams and our customers on platform best practices, governance, and emerging capabilities.
  • Craft innovative and high-impact solutions for complex client challenges, relying on large teams to implement.
  • Drive consensus with senior customer stakeholders in solving complex solution challenges.

Qualifications

  • 10+ years of ServiceNow experience, with at least 3 years as a subject matter expert in ServiceNow architecture and development.
  • Expert knowledge and proven implementation experience in multiple ServiceNow modules, with mandatory expertise in at least two ServiceNowProducts(ITOM/ITAM/CSM/SecOps/IRM/HRSD).
  • Deep experience within the process areas of the ServiceNow Products.
  • Expert-level development skills on platform features, including but not limited to advanced scripting (JavaScript, Glide API, Script Includes), Flow Designer, Service Portal, and custom application development.
  • Strong, hands-on skills integrating ServiceNow with third-party tools, with deep expertise in IntegrationHub, REST/SOAP APIs, and data governance best practices.
  • Strong presentation and communication skills, with the ability to articulate complex technical trade-offs to senior management and non-technical stakeholders.
  • Demonstrated ability to design highly scalable solutions and articulate trade-offs between different architectural approaches.
  • Strong project and situational awareness with a self-starter mentality and meticulous attention to detail.

Skills

Required:ServiceNow architectureAdvanced scripting (JavaScript, Glide API)Flow DesignerService PortalIntegrationHubREST/SOAP APIsLeadership & stakeholder management
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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