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Onboarding Expert

Clipboard· Operations
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Remote$30k - $35kFull-timePosted 11mo ago

About the role

Onboarding Expert responsible for guiding new and reactivated Clipboard workers through the onboarding journey, including outbound outreach, consultations, follow-ups, and continuous improvement of the worker experience in a remote, Canadian/UK/EU-friendly environment.

Responsibilities

  • Make ~60 targeted outbound calls per day to Clipboard app users.
  • Host ~5 pre-booked 15-minute onboarding consultations daily.
  • Send follow-up emails and texts to answer questions and support worker onboarding.
  • Respond to inbound messages and support tickets.
  • Keep clear documentation of all interactions.
  • Identify pain points and opportunities for improvement in the worker experience.
  • Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.

Qualifications

  • You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
  • You’re comfortable making calls in a phone-heavy, fast-paced environment and build rapport quickly.
  • You speak and write English clearly and professionally.
  • You’re organized, follow through on tasks, and don’t let things slip.
  • You’re curious, resourceful, and always looking for root causes of problems.
  • You’re quick with tools and willing to learn new systems.
  • You’re observant and ready to lead improvements.
  • Able to work weekdays in US Eastern Time.

Skills

Required:Outbound callingOnboarding coordinationCommunication (written)

Benefits

  • 100% Remote
  • Mission-driven work that improves lives
  • Supportive, collaborative international team
  • Career growth in a fast-moving tech company
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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