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Client Success Partner - Enterprise

360Learning· Customer Success
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Hybrid (Spain)Full-timePosted 11mo ago

About the role

Client Success Partner (CSP) within the Enterprise team to support large clients’ digital training strategy and drive adoption, renewal, and growth of the 360Learning platform for enterprise accounts.

Responsibilities

  • Master our product and Convexity corporate culture within one month
  • Familiarize yourself with CSP processes and tools
  • Participate in first customer meetings with other CSPs
  • Take over a portfolio of existing enterprise accounts within three months and start new projects with prospects and clients
  • Define the learning transformation roadmap with clients and identify required resources within six months
  • Define retro-planning of initiatives on the solution and vouch for it
  • Identify and document customer use cases
  • Develop a trust-based relationship with clients, including direct contact with Top Management
  • Collaborate with Account Managers to identify new project opportunities (upsell/cross-sell)
  • Reduce churn by identifying at-risk customers and implementing remedial actions within twelve months
  • Identify champions within the client team and share best practices with the CSP team

Qualifications

  • 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
  • Ability to lead complex and impactful projects in/for Enterprise accounts (over 2000 employees)
  • Proven knowledge of the SaaS B2B industry is a plus
  • Proven interest in digital industry, education, and e-learning in particular
  • Excellent interpersonal and communication skills
  • Fluent French, and excellent English proficiency (B2 minimum)

Skills

Required:Relationship managementProject leadershipCommunication

Benefits

  • Work From Home allowance
  • social security
  • health insurance
  • unemployment insurance
  • common contingency
  • salary guarantee fund
  • Flexible hours
  • Total work from home possible anywhere in Spain
  • 6 active ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity) with executive sponsors
  • CSR Charter available online
  • Convexity Culture resources and team information
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About 360Learning

The learning platform that combines the power of AI with the magic of collaborative learning

Discover the AI-powered LMS for collaborative learning at scale. Create, share, and measure impactful learning with a modern platform that drives performance.

LMSLXPAI for L&DAcademiesSkillsCollaborative learningEmployee onboardingCompliance training
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