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Senior Account Manager (Logistics Field)

بوسطة· Commercial
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Hybrid (Cairo)Full-timePosted 11mo ago

About the role

Senior account management role focused on managing a defined portfolio of major clients in the logistics sector, driving retention, expansion, and high-quality service delivery for Bosta’s E-commerce shipping solutions in Egypt and KSA.

Responsibilities

  • Be the primary point of contact and build long-term relationships with clients.
  • Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
  • Develop a trusted advisor relationship with key accounts, client stakeholders.
  • Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics/goals.
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Monitor and analyze customer’s usage of our service.
  • Liaise between the customer and internal teams.

Qualifications

  • 3+ years of experience in a similar role in the shipping/logistics field is a preferable.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Proven ability to manage multiple tasks at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability, and maturity
  • Ability to prioritize among competing tasks.
  • Critical thinking and problem-solving skills.
  • Excellent time management skills.
  • Keen attention to detail and adherence to deadlines.
  • Experience with CRM system is a plus.
  • Able to work in a start-up field.

Skills

Required:Relationship managementCommunicationAccount managementNegotiation
Nice to have:CRM software
Last updated Oct 21, 2026. Interested? Apply on the company site.
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