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[Fintech] Operations Specialist (Mandarin-speaking, KL based)

BTSE· BTSE – Business Operations
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Hybrid (Kuala Lumpur, Malaysia)Full-timePosted 11mo ago

About the role

Fintech Operations Specialist based in Kuala Lumpur, focusing on onboarding/KYC, customer operations, and knowledge management within a hybrid work arrangement.

Responsibilities

  • Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems.
  • Monitor and analyze customer-related issues and trends reported through internal channels to identify process improvements and operational gaps.
  • Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs.
  • Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features.
  • Provide operational support and perform other tasks as assigned by the Supervisor.

Qualifications

  • Proficient in both verbal and written Mandarin and English; additional languages are a plus.
  • Strong interpersonal skills and professional attitude, including courtesy, collaboration, and a proactive mindset.
  • Demonstrated ability to think independently, solve new problems, and proactively suggest service improvements to the team.
  • Strong numerical aptitude and analytical thinking skills.
  • Self-motivated and able to work independently while contributing effectively to a team environment
  • Experience in customer service, operations, risk management roles in traditional finance or crypto is a strong advantage.
  • Willingness to work on a shifting schedule.
  • A bachelor's degree or equivalent qualification is a plus.

Skills

Required:Mandarin proficiency (verbal and written)English proficiency (verbal and written)KYC onboardingCustomer serviceAnalytical thinking

Benefits

  • Competitive total compensation package
  • Various team-building programs and company events
  • And many more! Apply and let us tell you more!
Last updated Oct 21, 2026. Interested? Apply on the company site.

About BTSE

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