← All roles

[Fintech] VIP客戶關係經理 Senior VIP Relationship Manager

BTSE· BTSE – VIP
Apply on company site
Hybrid (Hong Kong)Full-timePosted 11mo ago

About the role

Senior VIP Relationship Manager to deliver high-touch relationship management and dedicated account support for high-value clients in a fintech/blockchain environment, with experience in crypto/digital assets, private banking, wealth management, fintech, or brokerage services and a focus on HNWIs or VIP clients.

Responsibilities

  • VIP Relationship Management: Build and maintain long-term, trusted relationships with HNWIs, high-volume traders, and VIP clients.
  • High-Touch Account Servicing: Serve as a dedicated contact for VIP inquiries across chat, email, and calls, addressing complex questions about platform features, operations, and products.
  • Issue Tracking & Resolution: Take end-to-end ownership of client requests, troubleshooting operational or technical issues with precision and speed.
  • Proactive Client Experience: Anticipate client needs, gather actionable feedback, and deliver customized, concierge-level support with a non-commissioned, relationship-first mindset.
  • Cross-Functional Coordination: Act as the bridge between VIP clients and internal stakeholders (Trading, BD, Product, Operations, Compliance) for escalation and resolution.
  • Service Improvement Initiatives: Collaborate with leadership to refine internal workflows, VIP tiering strategies, and operational frameworks to elevate service standards.

Qualifications

  • 3–5+ years of experience in client-facing roles within crypto exchanges, private banking, wealth management, fintech, or brokerages, servicing HNWIs or VIP clients (e.g., Relationship Manager, VIP Account Manager, or Premium Client Services).
  • Good understanding of financial or digital asset products, market dynamics, and trading operations.
  • Excellent communication skills in English and Chinese (written and spoken).
  • Strong problem-solving skills and emotional intelligence with experience handling high-stakes client matters under pressure.
  • Demonstrated maturity, discretion, and strict adherence to confidentiality when managing sensitive financial accounts.

Benefits

  • Competitive total compensation package
  • Various team-building programs and company events
  • Comprehensive healthcare schemes for employees and dependents
Last updated Oct 21, 2026. Interested? Apply on the company site.

About BTSE

Company profileWebsite

More open roles at BTSE