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[Web3] 資深VIP客服 Senior VIP Relationship Manager

BTSE· BTSE – VIP /
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Taipeion-sitePosted 11mo ago

About the role

Senior VIP Relationship Manager to deliver high-touch relationship management and dedicated account support for high-value crypto/digital assets clients. Primary contact for VIP inquiries, ensuring exceptional, discreet service and cross-functional collaboration.

Responsibilities

  • VIP Relationship Management: Build and maintain long-term, trusted relationships with HNWIs, high-volume traders, and VIP clients.
  • High-Touch Account Servicing: Serve as dedicated contact for VIP inquiries across chat, email, and calls, addressing complex questions regarding platform features, account operations, and products.
  • Issue Tracking & Resolution: Take end-to-end ownership of client requests, troubleshooting operational or technical issues with precision and speed to ensure high client satisfaction.
  • Proactive Client Experience: Anticipate client needs, gather actionable feedback, and deliver customized, concierge-level support with a non-commissioned, relationship-first mindset.
  • Cross-Functional Coordination: Bridge VIP clients with internal stakeholders (Trading, BD, Product, Operations, Compliance) for escalation and swift resolution.
  • Service Improvement Initiatives: Collaborate with leadership to refine workflows, VIP tiering strategies, and operational frameworks to elevate service standards.

Qualifications

  • 3–5+ years of experience in client-facing roles within crypto exchanges, private banking, wealth management, fintech, or brokerages serving HNWIs or VIP clients (e.g., Relationship Manager, VIP Account Manager, or Premium Client Services).
  • Good understanding of financial or digital asset products, market dynamics, and trading operations.
  • Excellent communication skills in both English and Chinese (written and spoken).
  • Strong problem-solving skills and emotional intelligence with a track record of handling high-stakes client matters under pressure.
  • Demonstrated maturity, discretion, and strict adherence to confidentiality when managing sensitive financial accounts.

Skills

Required:Relationship ManagementClient ServicingCommunication (English & Chinese)Problem-Solving

Benefits

  • Competitive total compensation package
  • Various team-building programs and company events
  • Comprehensive healthcare schemes for employees and dependents
Last updated Oct 21, 2026. Interested? Apply on the company site.

About BTSE

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