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Support Engineer

Ajax Systems· Customer Success / Support Team
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Hybrid (Kyiv or Lviv)Full-timePosted 11mo ago

About the role

Technical support role for Ajax Systems, a multinational hardware security company. Responsible for assisting customers globally, troubleshooting product and service issues, and educating users about features. On-site full-time position in Kyiv or Lviv.

Responsibilities

  • Respond to customer inquiries promptly and professionally via phone, email, and live chat.
  • Investigate and troubleshoot client issues related to products and services, ensuring swift resolution.
  • Escalate complex problems to the appropriate team when necessary.
  • Document and track customer interactions and problems using a customer relationship management system (CRM).
  • Educate customers on the features and benefits of Ajax products and services.

Qualifications

  • Knowledge of the basics of physics and electrical engineering.
  • Intermediate or higher level of English proficiency.
  • Experience in customer communication and providing exceptional support.
  • Familiarity with CRM systems (Jira, Confluence, etc.) is a plus.
  • A degree in tech/engineering is a plus.

Skills

Required:Customer communicationTechnical troubleshooting
Nice to have:CRM usage

Benefits

  • Ajax security system kit (participation in beta-testing program)
  • Full-time working schedule
  • Medical insurance
  • Dynamic multinational and multicultural work environment
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Ajax Systems

Rule your space

Ajax alarm system includes everything you need to protect your property | Professional home security system that combines CCTV, fire alarm and automation

intrusion protectionvideo surveillancefire and life safetyautomationCCTVfire alarmautomationremote sites
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